Returns / Warranty conditions
The Opalcutter offers a 30 day money back guarantee on all Jewellery and finished opal. The return period starts from the day we notify you that your order has been dispatched. You must inform us of your intention to return the item within that period. We will advise you of the method of return. The return cost will need to be met by you. We will only refund goods that are undamaged and complete including any special packaging that was sent by us originally. Refunds for items returned by you as unsuitable / not wanted will be made in Australian dollars and have the initial cost of postage and insurance deducted. We will advise you of any costs incurred by us in sending the item when we contact you with the return authorisation. All jewellery and finished stones are covered by a 12 month warranty against defects and workmanship. Items returned under these conditions will be refunded / replaced entirely at our expense. We will reimburse your postage / insurance costs in this instance. Should an item require repair outside this time we will endeavour to do so at cost price only. Please contact us prior to sending an item to be repaired so we can inform you of potential charges.
All items sold by us come with a complete description of the nature / type of opal its size / weight and shape. As well as that jewellery items have a precious metal statement. Items containing precious metals are hallmarked.